TERMS OF SERVICE

 

IN ORDER TO USE OUR SERVICES, YOU MUST AGREE TO ALL THE TERMS AND CONDITIONS THAT ARE SET FORTH BELOW.  YOU HEREBY ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. 

 

PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION.

 

BY USING THE SERVICES, YOU AGREE THAT:

 

YOU WILL HAVE YOUR PET(S) FULLY VACCINATED AND UP TO DATE ON ALL FORMS OF PREVENTATIVE MEDICINE PRIOR TO RECEIVING SERVICES FROM US. YOUR PETS ARE FRIENDLY, ACCESSIBLE, AND FREE FROM FLEAS, TICKS, AND OTHER PESTS.

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YOU WILL NOT USE OUR SERVICE TO ARRANGE FOR THE CARE OF EXOTIC OR INHERENTLY DANGEROUS PETS SUCH AS VENOMOUS SNAKES OR CONSTRICTORS, PRIMATES, WOLVES OR WOLF HYBRIDS, NON-DOMESTICATED CATS, ALLIGATORS, HORSES OR OTHER LIVESTOCK, OR ANY ANIMAL WITH A HISTORY OF ATTACKS ON PETS OR PEOPLE.

 

​LATE FEES (DOG WALKER & PET SITTING)

IF YOU ARE A PET OWNER, YOU ACKNOWLEDGE AND AGREE THAT, IF YOU FAIL TO PROVIDE ACCESS TO YOUR PET AT THE TIME SCHEDULED FOR PICK UP / VISIT, OR FAIL TO RETRIEVE YOUR PET AT THE END OF THE SERVICE PERIOD AGREED IN A BOOKING, YOU WILL BE CHARGED A LATE PICKUP FEE, OR WAITING FEE, FOR EACH MINUTE OF DELAY NOT CAUSED BY YOUR DOG WALKER OR SITTER..  THE AMOUNT SHALL NOT MORE THAN $30.

 

CANCELLATIONS AND REFUNDS 

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DOG WALKING, PET SITTING :

CANCELLATION BY PET OWNER

• CANCELLATION MADE BETWEEN 24 HOURS - 48 HOURS, WE WILL REFUND HALF OF THE PAYMENT MADE FOR SERVICE .

• CANCELLATION MADE LESS THAN 24 HOURS, NO REFUND WILL BE PROVIDED. THE AMOUNT SHALL NOT EXCEED  $30 FOR DOG WALKING & PET SITTING & $40 FOR OVERNIGHT PET SITTING). FOR HOLIDAY CANCELLATION, PLEASE REFER TO HOLIDAY TERMS & CONDITION IN TIME TO PET APP.

 

​IF PET OWNER CANCELS A BOOKING ONCE THE DOG WALKER OR PET SITTER IS ON THEIR WAY TO THE SERVICE CALL OR WHEN THEY ARRIVED, THE PET OWNER WILL BE CHARGED FOR THE FULL COST OF THE PAYMENT MADE FOR SERVICE ON THAT DAY (NO MORE THAN $30).

 

CANCELLATIONS BY US:

IF WE CANCELS A BOOKING PRIOR TO THE SERVICE PERIOD IDENTIFIED IN THE BOOKING, WE WILL REFUND THE FEES PAID BY THE PET OWNER FOR PET CARE SERVICES NOT PROVIDED. 

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